Ticketing System
45
Open Tickets
23
In Progress
12
Resolved Today
8
Critical Issues
Ticket Trends
Ticket Status Distribution
Priority Distribution
Category Distribution
Recent Tickets
#TKT-2023-001
System outage affecting all users
#TKT-2023-002
Password reset not working
#TKT-2023-003
Billing inquiry about invoice
#TKT-2023-004
Feature request for mobile app
#TKT-2023-005
General inquiry about services
Ticket Categories
Technical Support
Technical issues and system problems
Tickets: 25
Default Priority: High
Billing & Payments
Billing inquiries and payment issues
Tickets: 18
Default Priority: Medium
General Inquiry
General questions and information requests
Tickets: 12
Default Priority: Low
Feature Request
Requests for new features or improvements
Tickets: 8
Default Priority: Low
Account Management
Account-related issues and changes
Tickets: 15
Default Priority: Medium
Security Issues
Security concerns and incidents
Tickets: 3
Default Priority: Critical
Priority Levels
Critical
System down, security breach, data loss
SLA: 1 hour
Tickets: 8
High
Major functionality affected
SLA: 4 hours
Tickets: 15
Medium
Minor issues, general inquiries
SLA: 24 hours
Tickets: 32
Low
Feature requests, general questions
SLA: 72 hours
Tickets: 18
Support Agents
John Doe
Senior Technical Support Agent
Tickets: 25
Response Time: 2.5 hours
Jane Smith
Customer Support Specialist
Tickets: 18
Response Time: 1.8 hours
Mike Johnson
Billing Support Agent
Tickets: 12
Response Time: 3.2 hours
Sarah Wilson
Junior Support Agent
Tickets: 8
Response Time: 4.1 hours
David Brown
Technical Lead
Tickets: 15
Response Time: 1.2 hours
Knowledge Base Articles
How to Reset Your Password
Step-by-step guide for password reset
Views: 245
Updated: Dec 10, 2023
Billing and Payment FAQ
Common billing questions and answers
Views: 189
Updated: Dec 8, 2023
System Requirements
Minimum system requirements
Views: 156
Updated: Dec 5, 2023
Account Setup Guide
Complete account setup instructions
Views: 0
Created: Dec 12, 2023
Troubleshooting Common Issues
Solutions for common problems
Views: 298
Updated: Dec 3, 2023
API Documentation
Complete API reference guide
Views: 134
Updated: Dec 1, 2023
Available Reports
Monthly Ticket Summary
Comprehensive monthly ticket overview
Last generated: Dec 1, 2023
SLA Performance Report
Service level agreement performance
Last generated: Nov 30, 2023
Agent Performance Analysis
Individual agent performance metrics
Last generated: Dec 10, 2023
Customer Satisfaction Report
Customer feedback and satisfaction scores
Last generated: Dec 5, 2023